In the past, most businesses rely on face-to-face communication to relay important information. If it cannot be done through personal meetings, the next platform used is email accounts. However, when the COVID-19 pandemic happened, this communication protocol within companies also changed.
Due to the highly contagious nature of the COVID-19 virus, businesses had to adapt to remote working, social media platforms, and texting has become people’s preferred mode of communication. While emails and phone calls are still being utilized, sending messages via texts or social media networking sites has become the norm. And with enterprises needing to follow communication compliance, texting etiquette should be introduced again.
When it comes to texting etiquette, the first thing one should remember is to provide a prompt acknowledgment of the message sent to them. While the sender may not expect a speedy reply, keeping a text without sending a response is not a good habit.
You do not necessarily need to address the concern right away, but at least leave a short note letting them know that you saw their message and will respond accordingly when you already have the time. When using the same phone brand like Apple, you can acknowledge their message by clicking on the reaction options. The same can be applied if the message is from instant messaging apps such as Messenger, Telegram, or WhatsApp.
Another etiquette that everyone should remember is to avoid shortening text messages as this might confuse the receiver. While the times have changed and the vocabulary has evolved, not everyone has the time to decipher what words such as lol, lmao, and tbh mean. Texting should not be a Morse code; you must be clear with your message, especially in a business with strict mobile compliance.
The list of texting etiquette can be long, but everything can be narrowed down into one simple rule – be professional. Keeping a professional stand even on text messaging allows you to convey your message transparently to your receivers.
If you want to know more about these etiquette rules, you may continue reading through this infographic created by Telemessage.